| ENGLEWOOD, Colo.--(BUSINESS WIRE)--May 17,
2005--EchoStar Communications Corporation's
(NASDAQ: DISH) DISH Network(TM) satellite TV
service finished first among all pay-TV
providers in the American Customer Satisfaction
Index (ACSI) for the second straight year.
DISH Network posted the highest score among all
satellite and cable TV companies in the results
of the index released today. DISH Network
finished above all cable companies for the fifth
consecutive year -- covering every year that the
University of Michigan has assembled the index
for pay-TV companies. DISH Network also ranks
No. 1 in Customer Satisfaction among
Cable/Satellite TV Subscribers by J.D. Power and
Associates, giving DISH Network a clean sweep of
the most prestigious customer satisfaction
awards.
The ACSI surveyed consumers in 2005 for their
opinions about quality, overall value and
loyalty.
"Our No. 1 ranking in customer satisfaction
by the ACSI demonstrates DISH Network's
commitment to provide the best value in pay
television, a commitment reflected in the
company's phenomenal growth in recent years,"
said Michael Kelly, executive vice president of
Customer Service for EchoStar. "We continue to
work hard to deliver the highest-quality,
all-digital programming, including broadcasting
local channels in 158 markets and in all 50
states. We will constantly seek to unveil new
technologies, while providing the lowest
all-digital prices in the nation. In short, we
intend to build upon our industry leadership and
work to satisfy all our customers."
The ACSI is a national economic indicator of
customer evaluations of the quality of products
and services available to the nation's
consumers. The index is produced by the Stephen
M. Ross Business School at the University of
Michigan, in partnership with the American
Society for Quality (ASQ) and the international
consulting firm, CFI Group.
About EchoStar
EchoStar Communications Corporation (NASDAQ:
DISH) serves more than 11.2 million satellite TV
customers through its DISH Network(TM), the
fastest-growing U.S. provider of advanced
digital television services in the last five
years. DISH Network offers hundreds of video and
audio channels, Interactive TV, HDTV, sports and
international programming, together with
professional installation and 24-hour customer
service. Visit EchoStar's DISH Network at
www.dishnetwork.com or call 800-333-DISH (3474).
CONTACT: EchoStar Communications Corporation
Mark Cicero, 720-514-5065
mark.cicero@echostar.com
SOURCE: EchoStar Communications Corporation |
